Despite the fact that we have made our Web Phone very easy to use, we do receive feedback from users that encountered problems using it. Do go through the following checklist to ensure you are geared up to use Web Phone:

• Ensure you have a web browser that supports both JavaScript and ActiveX and ensure they are enabled.
• Check that you have installed our ActiveX Control named UAComX.cab.How?
• If you are behind a firewall, ensure Port 5070 is enabled.
• If you have opened multiple browser windows, ensure you have only ONE window that is using our ActiveX Control. In other words, do not open more than one window on web Phone, e-directory and our pop-up Instant Call.
• Lastly, make sure the callee is online.

A: Despite the use of superior digital voice technology, voice quality of some calls may be compromised by the following factors:

• Caller/callee has inadequate or incompatible computer system or modem.
• Caller/callee has inadequate Internet service/bandwidth.
• Caller/callee running another program that is CPU/memory intensive on the same computer.
• Caller/callee is in a slow/heavily loaded network environment.
• Caller makes a call to a PSTN number through an old/overloaded local PSTN line.
• Caller makes a call to a mobile number/Local Mobile Network that has poor reception coverage.

Follow these steps:

• In Internet Explorer, click on Tools->Internet Options.
• Or go to Start->Control Panel, click on Network Connections->Internet Options.
• In the General tab, click on Settings In Settings window, click on View Objects and the Downloaded Program Files folder will open.
• Make sure you can see UAComFormX Control.