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Technical Questions - e800

I Saw The Message Regarding The Information Bar, But I Did Not See Any Information Bar.
Why Do I Get a DAX Error When Downloading The e800 Activex?
Why Do I Get An IE Error Message After I Closed The e800 Page?

 




Q: I Saw The Message Regarding The Information Bar, But I Did Not See Any Information Bar.
A:

Most likely you are not using Internet Explorer. ActiveX is supported only by Internet Explorer, other browsers will need the appropriate plug-ins. Here is a list of browsers that we had tested our e800 on:

  • Microsoft Internet Explorer 5.5 and above
  • Netscape 8.0 (rendered with IE engine)
  • Mozilla Firefox 1.0.7 and above (with IE Tab extension)
 
Q: Why Do I Get a DAX Error When Downloading The e800 Activex?
A: We have noted that some users do encounter the DAX Error when installing the E800 ActiveX control. This is abnormal as it means that the ActiveX control is being executed when all the required components are not completely installed yet. If the error persists when using our E800 Phone, follow these steps to correct it:
  • Click on My Computer and go to your Windows folder (in our case is c:\windows).
  • Double-click on Downloaded Program Files.You will see a list of installed components.
  • Find and right-click on UAComFormX Control and choose Remove. If you cannot remove the component, close your browser(we assume IE), start a new browser and return to this page.Repeat this step again to ensure that UAComFormX Control is removed.
  • Click on Start->run, type "CMD" and press Enter.
  • In command prompt, type "CD c:\windows\downlo~1" (without quotes) and press Enter.
  • Then type "DIR" and press Enter to view the content of the directory.
  • Look for any uacomx.ocx or euacom.dll file(s). If they exists, delete them by using "DEL UACOMX.OCX" and/or "DEL EUACOM.DLL" followed by Enter.
  • Close the command prompt window and start your browser.
  • Go to Tools->Internet Options, under Temporary Internet Files, click on Delete cookies.
  • Click OK Go to the e800 webpage and install the ActiveX control again
 
Q: Why Do I Get An IE Error Message After I Closed The e800 Page?
A: This error occurs only in Internet Explorer and usually in a slow network environment. It occurs when the browser window, which hosts the e800 page, was closed and the ActiveX control unloaded before communications with our server is completely terminated. Due to heavy traffic or slow network connections, a network packet may take an abnormally longer time to reach the ActiveX control, which may already be unloaded when the browser closed. IE chooses not to ignore the error and issue you the IE Error. If the problem persists and you could not improve the networking environment, use a different browser that supports ActiveX.