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Purchasing Questions


Soft Phone
How Much Does The Soft Phone And The Gateway Phone Cost?
What Are The Modes Of Payment ?
Can I Pay By Credit Card?
OK, So I Make My Payment To My Local Distributor, How Long Do I Wait Before I Can Make Cheap 007 IDD Calls?
   
Web Phone
What Should I Do To Start Using Web Phone?
Do I Have To Pay For The Calls I Make Using Web Phone?
What Are The Modes Of Payment?
Can I Make 007 Calls Immediately After I Have Subscribed To a Distributor?
   
e800
What Is The Difference Between e800 Phone And Other VoIP Providers?
   
Phone Cards
How Do I Place An Order Online?
How Can I Pay?
Is It Secure To Buy Online?
What Is The CSC Code?
Are There Any Extra Charges?
My Order Didn't Go Through, Will I Be Charged?/ I Noticed Multiple Records On My Online Credit/Debit Card Report. Did I Get Double Charged?
My Online Payment Doesn't Go Through, What Should I Do?
Will I Receive A Phone Bill ?

 






 












 

 

 

 

 

 

 

 

 

 

Soft Phone

Q: How Much Does The Soft Phone And The Gateway Phone Cost?
A: The Soft Phone comes FREE with either monthly plan (Soft Phone or Gateway Phone plan).Gateway Phone costs about US $149.(you can buy from your local distributor).
 
Q: What Are The Modes Of Payment ?
A: The mode of payment will depend on your local distributor. You can make payments direct to your distributor, or purchase a prepaid voucher, which you can use to top up your account online.
 
Q: Can I Pay By Credit Card?
A: This will depend on your local distributor.
 
Q: OK, So I Make My Payment To My Local Distributor, How Long Do I Wait Before I Can Make Cheap 007 IDD Calls?
A: In order to activate the 007 IDD features you will need to make a payment to your local distributor to create some credit in your account. If you make a payment directly to your distributor your account will be credited within 24 hours of receipt of payment. If you have a prepaid voucher, you can enter the voucher numbers in your ac through the online billing screen and entering the voucher numbers over the phone.Once the voucher numbers have been entered your account is credited immediately.









 

 

 





 

 

 

 

Web Phone

Q:
What Should I Do To Start Using Web Phone?
A:
You will need to subscribe an account through one of our distributors. Once you registered your Soft Phone ID, you can start to use our Web Phone.
 
Q:
Do I Have To Pay For The Calls I Make Using Web Phone?
A:
You do not need to pay for PC-to-PC call, it's absolutely free. However, you will need to have credits in your account before you can make PSTN calls.
 
Q:
What Are The Modes Of Payment?
A:
The modes of payment will depend on the distributor that you have subscribed to. You can either make payments directly to your distributor or purchase a prepaid voucher from them and use it to top up your account online.
 
Q:
Can I Make 007 Calls Immediately After I Have Subscribed To a Distributor?
A: You will need to make a payment to your distributor to create credits in your account before you can make 007 calls. If you make a payment directly to your distributor, your account will be credited within 24 hours. If you have a prepaid voucher, you can top-up your account online by entering the voucher numbers. You will have credits in your account immediately.


e800

Q: What Is The Difference Between e800 Phone And Other VoIP Providers?
A: VoIP is a online phone that call allow IP to IP calls. Whereas e800 Phone allows others to call you for free without the need of softphone from both party. VoIP allows you to initiate calling while e800 Phone builds up realationship and business opportunities through enabling others contacting you where ever you are and for free.


Phone Cards

Q: How Do I Place An Order Online?
A: When you selected a phone card or top up voucher you wish to buy press "Buy" button and follow the instructions.
 
Q: How Can I Pay?
A: You pay by entering your credit card information in the required fields. - Credit cards that are accepted: Visa and Master Card
Q: Is It Secure To Buy Online?
A: Yes. Payment transaction is proceeded by a leading e-commerce payment transaction company: VeriSign - Credit Cards Processing Center. For security reason we don't store your credit card information and your private information. Your credit card's data is transferred to VeriSign directly using security protocol for Internet payments - SSL, so the information remains confidential. Site receives confirmation from VeriSign that your payment transaction is completed. This way is convenient, reliable, and absolutely safe. In addition to VeriSign security oursystem is run through one of South Africa's biggest banks - ABSA.
 
Q: What Is The CSC Code?
A: Card Security Code (CSC) is the last 3 digits printed on the back of the credit card, typically in the signature field after your account number
Q: Are There Any Extra Charges?
A: There are no any extra or hidden charges on our phone cards. Please see card's details for complete information regarding charges applied.
 
Q: My Order Didn't Go Through, Will I Be Charged?/ I Noticed Multiple Records On My Online Credit/Debit Card Report. Did I Get Double Charged?
A: We always make sure that only valid transactions are charged. All invalid transactions will be voided. So You won't see the record on your credit card statement if it's not a successful transaction. The record will go away in a couple days if it appears on your online bank record.
Q: My Online Payment Doesn't Go Through, What Should I Do?
A:

If your order cannot go through smoothly after several tries:

Check if you have mistyped one of the following:

  • credit card number
  • credit card security code (CSC)
  • credit card expiration date
  • credit card billing address
  • Make sure your card's balance is enough for this transaction
  • If you are still experiencing difficulties please contact our customer service via phone
 
Q: Will I Receive A Phone Bill ?
A: This is a prepaid service so you will never receive a phone bill from Uni-Tel.