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Call Back Manuals

Call Back User Guide

How To Use Web Call Back In Manage My Account
Below is an example of how to use our web call back in Manage My Account.
1. Login Manage My Account with soft phone number and password.

Fig 1

2. Select the call back option on the left side menu. There will be options (Add Call Back, Web Call back) to be selected. Firstly, users have to register a call back number if they are using it for the first time. (Refer to 2.1)

2.1 Call Back -- > Add Call back

Fig 2

1.Enter country code, area code (if applicable) and phone number. (Refer to Fig 3)

Country Code
Country code of the call back number.

Area Code (if applicable)
Area code of the call back number.

Number
Phone number to call back to.

2. Click on the submit button.
* For making changes to the call back number, repeat step from step 1.

Fig 3

 

2.2 Call back -- > Web Call back
If the user did not register the call back number before making web call back, a message will be displayed. The user need to select add call back to register first. (Refer to Fig 2 & 3).

Please Register a Call Back Number First Before Making Call Back

Fig 4

 

If the user have registered,

1. Enter country code, area code (if applicable) and phone number. (Refer to Fig 5)

2. Click the "Call" button to make the call.

Fig 5

 

If users need to change the current call back number, they have to click on the "Change Number" button as shown in Fig 6.

Fig 6

 

After clicking the "Change Number" Button, users have to enter the country code, area code (if applicable) and the phone number. (Refer to Fig 7)The call back information entered (Highlighted in red) will only be used to make this particular call.If users want to change their call back number permanently, they have to do it in the add call back option. (Refer to 2.1)

Fig 7

1. Enter country code, area code (if applicable) and phone number. (Refer to Fig 8)

2. Click the "Call" button to make the call.

Fig 8

 

How To Use Web Call Back In E800
Below is an example of how to use our web call back in Manage My Account.
3. Login Manage My Account with soft phone number and password.

Fig 9

 

4. If the user did not register call back before, a message will be displayed. The user can click on the button to direct to the add call back page to register.

Fig 10

 

5. After registering, if the user wish to make call they can click on the button to direct back to the web call back page.

Fig 11

 

6.

1. Enter country code, area code (if applicable) and phone number. (Refer to Fig 12)
2. Click the "Change Number" to change the current call back number. (Refer to Fig 13)
3. Click the "Call" button to make the call.

4. Click the "Sign Out" button to log off.

Fig 12

 

After clicking the "Change Number" Button, users have to enter the country code, area code (if applicable) and the phone number. (Refer to Fig 13)The callback information entered (Highlighted in red) will only be used to make this particular call.If users want to change their call back number permanently, they have to do it in the add call back option in manage my account.

Fig 13

 

1. Enter country code, area code (if applicable) and phone number. (Refer to Fig 13)
2. Click the "Call" button to make the call.
3. Click the "Sign Out" button to log off.