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	I'd Like To Sign Up For Uni-Tel's e800 Phone Services. How Do I Get Started?
	So How Do I Receive Calls Through The e800 Phone Service?
	How Do I Use My Live e-Directory Call?
	How Do I Use My Search Directory?
	What Will My Customers Need To Call Me On My E800?
	Can My Customers Contact Me During Non Business Hours?
	What Is The Difference Between An E800 Call And A VoIP Call?
	Do I Need To Install Any Software?
	Which Web Browsers Are Supported?
	What Is The Active X Control Used For?
	Why Do I Get A DAX Error When Downloading The E800 Active X?

How To Use:

Q:	I'd Like To Sign Up For Uni-Tel's e800 Phone Services. How Do I Get Started?
A:	1. Before you can use this service, you can sign up for your own account first withone of our distributors. 2. Apply for the e800 phone web service with the distributor of your choice..

Q:	So How Do I Receive Calls Through The e800 Phone Service?
A:	You can recieve calls through your Buzz Soft Phone, which you can install and use instantly from our distributors. Alernatively you can set the call forwarding function in your Soft Phone to forward the calls to your mobile or conventional phone number.
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Q:	How Do I Use My Live e-Directory Call?
A:	1. Click on our Live eDirectory link. 2. Select a person or their picture of the person that you want to talk to. 3. Click on the picture to prompt the call window. 4. Click on the green call button to begin calling. 5. Wait for the call to connect and you can begin interacting with anyone of us! Note: You will need a microphone and ear piece to be plugged in to begin the conversation.

Q:	How Do I Use My Search Directory?
A:	1. Go to the subscribers's directory link at the bottom of our web site. 2. Type in the information you want to search. 3. Select and click on one of the search results. 4. Click on the green button and begin calling. 5. Wait for the call to connect and you can begin interacting with the person you are looking for.
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Q:	What Will My Customers Need To Call Me On My E800?
A:	Your customer will have to use a computer that is equipped with a sound card and have a microphone and speakers connected. Almost all computers in the world are manufactured with a build-in sound card and shipped with speakers. All laptops should also have a build-in sound card, microphone and speakers. The customer can also make use of a headset or USB Phone connected to a computer or laptop that is equipped with a sound card. The customer can also make use of a headset or USB Phone connected to a computer or laptop that is equipped with a sound card. Your customer must also use a web browser that can support Active X and have it enabled. When your customers use the service for the first time they will be prompted by the system to install an Active X control.

Q:	Can My Customers Contact Me During Non Business Hours?
A:	If you are not next to your VOIP device to receive the call from your customer, you can make use of the option to divert your calls to any other device on the Uni-Tel VoIP network or any conventional or mobile phone
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Q:	What Is The Difference Between An E800 Call And A VoIP Call?
A:	A VoIP call is a call between VoIP enabled devices, for instance from one Soft Phone to another. Whereas the E800 allows others to call you for free without the need of a VOIP device for the calling party. VOIP allows you to make and receive calls, while the E800 builds up relationships and business opportunities through enabling others to contact you wherever you are and for free.

Installation:

Q:	Do I Need To Install Any Software?
A:	No, you do not need to install any software. All you need is a web browser that supports ActiveX (and you must please enable it). Once you enter the e800 page, it will check whether you have installed our lastest ActiveX Control automatically. The ActiveX Control that you must install (if it does not already exist) is named UAComX.cab. If you are a first-time user, you MUST install this control before you can make any call.

Q:	Which Web Browsers Are Supported?
A:	We have tested our e800 on the following web browsers: Microsoft Internet Explorer 5.5 and above Netscape 8.0 (with IE engine) Mozilla Firefox (with IE Tab extension)
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Q:	What Is The Active X Control Used For?
A:	The Active X control is designed for the sole purpose of voice communications over the Internet or Voice over IP (VoIP). We assure you that our Active X control will not attempt to read / write to your system's registry and local disks.

Q:	Why Do I Get A DAX Error When Downloading The E800 Active X?
A:	We have noted that some users do encounter the DAX error when installing the E800 Active X control. This is abnormal as it means that the Active X control is being executed when all the required components are not completely installed yet. If the error persists when using our E800 phone, follow these steps to correct it. 1. Click on My Computer and go to your Windows folder (in our case it's C:\Windows). 2. Double-click on Download Program Files. You will see a list of installed components. 3. Find and right-click on UAComFormX Control and choose remove. If you cannot remove the component, close your browser (we assume IE), start a new browser and return to this page. 4.Repeat this step again to ensure that UAComFormX Control is removed. 5. Click on Start->run, type "CMD" and press enter. 6. In command prompt, type "CD c:\windows\downlo~1" (without quotes) and press enter. 7. Then type "DIR" and press enter to view the content of the directory. 8. Look for any uacomx.oxc or euacom.dll file(s). If they exist, delete them by using "DEL UACOMX.OCX" and / or "DEL EUACOM.DLL" followed by enter. .9. Close the command prompt window and start your browser. 10. Go to Tools->Internet Options, under temporary Internet Files, click on Delete cookies. Click OK. 11. Go to the E800 webpage and install the Active X control again.