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Do I Need Any Special
Equipment To Make And Receive Phone Calls Through My Computer? |
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What Do I Need Before
I Can Make Calls From My Soft Phone? |
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Can I Use My Computer To Browse The
Internet While I Am Busy With A Call? |
|
How Do I Make A Call From My Soft
Phone? |
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What Happens
If I Switch My Computer Off? |
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How Do I Receive Calls On My Soft
Phone? |
|
I'm Using The USB Adaptor, Connected
To My Cordless Telephone And My Desktop Computer. Does My PC Need
To Be Switched On For The USB Adaptor To Work? |
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Does My Soft Phone Application Need
To Be Open On My PC For Me To Make Calls With My USB Phone? |
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Can I Use A Webcam With My Soft Phone? |
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Can I Save On International Roaming
Charges By Using My Soft Phone? |
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What Kind Of Computer Do I Need For
My Soft Phone To Work? |
|
Ok, I've Checked Out Your Website
And I Like The Buzz Soft Phone. How Do I Get Started? |
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Do I Have To Configure The Soft Phone
With My IP Address Etc Or Does It Just Self Install? |
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Do I Need A Router? What's A Router
Anyway And What Does It Do? |
|
I Am Using A Wireless Router At Home
And In The Office. Can Uni-Tel's Products/Solutions Work With Wireless
Routers? |
|
Will My Buzz Soft Phone Work With
My Other Computer Equipment Like Modems And/Or Routers? |
| Q: |
Do I Need Any Special
Equipment To Make And Receive Phone Calls Through My Computer? |
| A: |
First of all you should have a high
speed (broadband) Internet connection. You will need a computer
headset (with microphone) which you can get from your local computer
shop for under $10 US. For more convenient calling you can buy a
USB Phone. If you buy a USB Adaptor, you can use any conventional
or cordless phone to make and receive calls. |
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|
|
Q:
|
What Do I Need Before I Can
Make Calls From My Soft Phone?
|
| A: |
After the Soft Phone
is installed on a suitable computer, the only other requirement
is a microphone and speakers and Internet connectivity. Using a
headset, with built in microphone will be more convenient and offer
better call quality. For the ultimate calling experience, use a
Uni-Tel USB Phone. |
|
|
| Q: |
Can I Use My Computer To Browse The Internet
While I Am Busy With A Call?
|
| A: |
Yes, it is always possible
to browse and talk at the same time. Call quality is influenced
by available bandwidth, if your Internet connection's bandwidth
is very small, browsing will affect the quality of your call. |
|
|
| Q: |
How Do
I Make A Call From My Soft Phone? |
| A: |
Once your Soft Phone is activated,
you can use your mouse to click on the number buttons of
the Soft
Phone and then press the call key. You can also use your keyboard
to dial by merely typing the number. If you have a USB Phone
connected
to your computer, you make a call like dialling from a normal
phone. If the number is stored in the address book of your
Soft Phone,
you can just "double click" on the number or highlight the
number and press the dial button, the Soft Phone will automatically
dial
the number. You can also dial from your call history in the
same manner as from you phone book. |
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|
| Q: |
What Happens If I
Switch My Computer Off? |
| A: |
When your computer is switched off,
your Soft Phone will not be available for incoming calls. The Uni-Tel
VoIP network will automatically forward all your calls to your voicemail
box. You can also, divert your calls to any other Soft Phone, normal
or mobile phone number, anywhere in the world. |
|
|
| Q: |
How Do I Receive
Calls On My Soft Phone? |
| A: |
For you to receive calls on your
Soft Phone, your computer needs to be switched on and connected
to the Internet. Your Soft Phone needs to be activated on your computer
and you need a microphone and speakers, a headset or a Uni-Tel USB
Phone. Any other subscriber can then call you by dialling your Soft
Phone number from any VoIP device connected to the Uni-Tel VoIP network. |
|
|
| Q: |
I'm Using
The USB Adaptor, Connected To My Cordless Telephone And My Desktop
Computer. Does My PC Need To Be Switched On For The USB Adaptor
To Work? |
| A: |
Yes, the USB Adaptor
runs off the PC's power supply and you still need your Soft Phone
to make calls in this manner. |
|
|
| Q: |
Does
My Soft Phone Application Need To Be Open On My PC For Me To Make
Calls With My USB Phone? |
| A: |
Yes, your USB phone makes and receives
calls through your Soft Phone and cannot work without it. |
|
|
| Q: |
Can I Use A Webcam
With My Soft Phone? |
| A: |
Yes you can, video capabilities are
available. Just bear in mind that the bandwidth at your disposal
while using a Webcam with your Soft Phone might have an influence
on the picture quality. |
|
|
| Q: |
Can I Save On International
Roaming Charges By Using My Soft Phone? |
| A: |
Absolutely, you can ask your family,
friends or colleagues to call you on your Soft Phone number while
you are on your trip. You can set call forward on your Soft Phone
to any prepaid mobile number you acquire at your destination or
any land line number that you are close to. |
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Back To Top
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| Q: |
What Kind Of Computer
Do I Need For My Soft Phone To Work? |
| A: |
The Uni-Tel Soft Phone will work
on any computer platform that can function normal with one
of the operating
systems that can support our Soft Phone (Windows 95 and later).
The computer has to be fitted with a sound card to be able
to use
your Soft Phone. For best results, Uni-Tel recommends the following: " Pentium
3 or later 256MB RAM |
|
|
| Q: |
Ok, I've Checked
Out Your Website And I Like The Buzz Soft Phone. How Do I Get Started? |
| A: |
Click on any Buzz Soft Phone Picture.
You will automatically be taken to our agent locator.
Select your preferred distributor.
Follow through the steps as you will need to fill in your particulars.
Wait for your Buzz Soft Phone number and password to be confirmed.
Download and install you Sof t Phone.
Enter your Soft Phone number and password.
Now you're ready to start making FREE Internet calls!
Your Soft Phone account is activated as soon as you complete the
download.
The first month's subscription is free so you can start to make
and receive free calls within the global network immediately. In
order to activate the 007 IDD features you will need to make a payment
to your local distributor to create some credit in your account. |
|
|
| Q: |
Do I Have To Configure
The Soft Phone With My IP Address Etc Or Does It Just Self Install?
|
| A: |
No configuration is necessary. It
is ready to use straight away after dowloading. |
|
|
| Q: |
Do I Need A Router?
What's A Router Anyway And What Does It Do? |
| A: |
No, you do not necessarily need a
router for your phone to work. A router would be needed only if
and when you wish to connect the phone to multiple computers. A
router is a device that allows multiple computers or Internet devices
to use your cable or DSL broadband connection at the same time.
You can purchase one at any local computer store. |
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|
| Q: |
I Am Using A Wireless
Router At Home And In The Office. Can Uni-Tel's Products/Solutions
Work With Wireless Routers? |
| A: |
Yes, our products/ solutions
can and will work with correctly configured wireless routers.
Simply
configure your router to support port forwarding in order to
allow voice data to come through and from your product. Consult
your router
manual for instructions on opening ports range 1719, 1720 & 9999
for TCP and 1719, 1720, 41000 & 41001 for UDP. |
|
|
| Q: |
Will My Buzz Soft
Phone Work With My Other Computer Equipment Like Modems And/Or
Routers? |
| A: |
Our phone products and solutions
are compatible with most computer equipment. We recommend you to
use a standalone ADSL/Cable modem instead of a combination router/modem. |
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